IT Service Desk Specialist
About Us
The out of home industry is all about leveraging the outdoor spaces we own to bring brands directly into the daily journeys of consumers. Unlike digital ads which are easily missed or scrolled past OOH integrates seamlessly into the environment, offering a unique blend of creativity ,visibility and reach.
The Clear Channel Europe portfolio spans 14 markets with 16,000 digital and 400,000 non-digital displays.
Our Mission is To Create the future of media. Transforming our estate, to the benefit of all our stakeholders, through data-driven innovations and infrastructure.
Technology is an integral part of the overall European operating model, where we value transparency and accountability and focus on value.
Our overall goal is to enable the future of media by being the industry-leading technology team that is customer-obsessed, reliable, fast, flexible, and innovative.
We’d love you to join us on our journey to Create the Future of Media
About the role
The Service Desk Specialist’s role is to be part of a team delivering a Best-in-Class service desk experience for our end-users.
This includes actively managing end-user requests for assistance and dealing with service incidents within established SLAs. This role is the ideal entry point into the Tech team, and you could develop your career in many teams such as Networks, InfoSec, Business Intelligence, and Service Management.
The Role is based in our London office; however, you may be required to travel to our other regional offices and depots.
What you’ll be doing
As Service Desk Specialist, you are responsible for:
- Providing Level, I support to end-user requests
- Recognize and escalate advanced or challenging service requests or incidents.
- Record, track, and document the service desk incident process, including all successful and unsuccessful decisions and actions taken, through to final resolution.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through the internal and external knowledge base as needed.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
What we’re looking for
Knowledge & Experience
- Customer service experience from any sector e.g. retail, hospitality, or another service desk role
- Formal qualifications in IT such as Computer Science degree, CompTIA A+
- Excellent troubleshooting and RCA skills
- Experience with desktop operating systems, including [Windows 10 and 11, MAC OS and Linux].
Personal Attributes
- Customer service experience
- Experience working in a team-oriented, collaborative environment
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly, business-friendly, and technical language
- Highly self-motivated and directed
- Keen attention to detail.
- Curious, proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
What’s in it for you?
Out-of-home Advertising is a well-established medium undergoing a digital revolution, and one we believe we are unique positioned to capture.
You will be at the forefront of this journey, working with your peers to lead the way.
As part of this you will get to grow and learn by working with the latest tech, joining with innovative partners, and working with great colleagues on a day-to-day basis.
You will have influence and you will have the opportunity to create something you will feel proud of.
The package will also include:
- Salary of £30,000 – £35,000 per annum
- Up to 7.5% annual Bonus
- Flexible working
- 33 paid holidays inc bank holidays
- Company Pension Scheme paid up to 8%
- Healthcare Cash Plan
- Life Insurance and group income protection scheme
- Cycle to work scheme
- Travel/season ticket loans and a whole host of discounts across 100s of retailers
- Social events
- Charity days