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IT Support Assistant

FootfallCam
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IT Support Assistant
We are looking for a candidate who has passion and ambition to grow in the IT field and learn to deal with colleagues and customers both in the UK and around the world. A great entry level position with ample opportunities for professional growth and development. Training and guidance will be provided to build a strong foundation of IT support and you will involve assisting the team in varied aspects, including device configuration, customer and IT support.

 

Key Responsibilities:

  • Offering both a prompt response and a proactive resolution to all support issues within the SLA
  • Answering customer support calls in a timely, clear and professional manner
  • Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
  • Promptly escalate more complex issues to second line technical team
  • Support our engineers on setting up the network within the device during installation
  • Configure network details on devices (set up IP address, gateway, port forwarding etc.)
  • Configure new devices to SQL database on our server
  • As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network.

 

Hours per Week: 

  • 37.5 Hours (Mon - Fri 9am - 5pm)

 

Salary: 

  • £18,000 - £21,600 per annum, £1,500 - £1,800 per month

 

Candidate specification (e.g preferred area of study, skills, experience):

Desired Skills:

  • Be computer literate, tech-savvy - able to pick up technical knowledge easily
  • Have a high level of written and spoken English
  • Be organised and able to work under pressure - demonstrate ability to prioritize works and meet deadlines
  • Excellent attention to detail
  • Be able to work as part of a team
  • Logical approach to problem solving
  • Excellent telephone manner, clear and effective communication skills
  • Experience or knowledge in business is an added advantage. It will help you in making sales, communicate and build rapport with customers
  • As it is our company's business nature to deal with international customers, proficiency in any modern foreign languages (eg. French, Spanish) will be an added bonus but not a requirement

 

Personal Qualities

  • Friendly and have good interpersonal skills
  • Motivated
  • Enthusiastic
  • Reliable
  • Self- discipline
  • Willingness to learn and to be involved in multiple business functions

 

Desired Qualifications:

  • 5 GCSE and above (including Maths and English).
  • Diploma and/or degree in IT is preferable. However, all applicants will be considered
  • Graduates are strongly encouraged to apply
  • If you are a parent looking for flexible working hours to work around your child care, we can offer part time placement.

 

Why join us?

  • Competitive salaries, a comprehensive pension scheme, and superb learning and development opportunities
  • 28 annual leaves including 8 bank holidays
  • Bus stop is within walking distance and the Guildford train station is nearby
  • There is on-site parking

 

Company Profile

FootfallCam is a technology company (founded in 2001), started by a team of experienced and passionate engineers with the vision of creating the world class products, both hardware and software to serve the global market. FootfallCam provides innovative, high technology products to customers in the UK and around the world, with offices in the UK and in the far east. Our products range from people counting and footfall analytics to major retailers (footfallcam.com), to our award-winning, interactive Magic Mirror (magicmirror.me), to parental webcam (nurserycam.co.uk) and website design for the childcare sector (nurseryweb.co.uk). We are a small, proudly made-in-UK innovative company, that has expanded to the global market.

Work Remotely: No

Job Types: Full-time, Permanent

Salary: £1,500.00-£1,800.00 per month

COVID-19 considerations: Remote interview process

Work Location: In person

 

Benefits:

  • Casual dress
  • Company pension
  • On-site parking

 

Schedule:

  • Monday to Friday
  • No weekends

 

 

Ability to commute/relocate:

  • Guildford, GU1 1UY: reliably commute or plan to relocate before starting work (preferred)

 

Education:

  • GCSE or equivalent (preferred)