Airtable Implementation Consultant

Airtable Implementation Consultant

Job Description:

• Manage client discovery to understand key business goals and workflows, translating those into clear and comprehensive project plans that reduce customer time to value.
• Serve as primary point of contact through a new project implementation, managing project scope, risks and client expectations throughout the process.
• Configure our product and platform to support each client’s requirements, educating creators on Airtable best practices.
• Create documentation to support solution development and train customers on their new workflows.
• Manage multiple projects simultaneously, proactively communicating with internal and external stakeholders to ensure on-time and in-scope solution delivery. 
• Surface trends and patterns across implementations, identifying best practices and creating resources for internal and external stakeholders.
• Provide insights from customer implementations that help shape Airtable’s product roadmap.

About you:

• You have deep Airtable experience and understand fundamental database design principles.
• You are detail-oriented and passionate about creating unique solutions to complex business problems.
• You have a keen understanding of business workflows and are comfortable using process mapping tools.
• You must have a minimum of 2 years experience as an Implementation Specialist or Consultant for Airtable.
• You have excellent project management and communication skills and are confident in prioritizing concurrent and time-sensitive projects and priorities.
• You’re able to distill complex or technical concepts and communicate them clearly to a broad range of business and technical stakeholders.
• You are results-oriented and maintain a high quality of work. You have a track record of creating impact for your customers with a keen attention to detail.
• You’re excited to create and shape new processes and workflows as part of a new and fast-growing team.