First Line Engineer - German
Sprichst du Deutsch?
Do you have a passion for IT?
Looking for a job where you can grow and learn new skills?
Interested? We thought you would be!
Ideally based in Sheffield however we are open to fully remote.
From Internet connectivity and smart building technology to IT and data centre services, ASK4’s solutions bring buildings to life. Working with clients across student housing, build to rent, later living and other sectors, we ensure that people are able to live life and work productively.
As ASK4’s newest First Line Support Engineer you will join our dedicated internet technical support team providing industry-leading support to both existing and new customers, including ASK4’s student, residential and ASK4 Business customer base.
What you’ll be doing:
Working 37.5 hours a week covering the support centre opening hours.
Mon - Fri - 08:00 - 22:00
Sat - Sun - 08:00 - 20:00
- Full technical training provided!
- You will be the first line of support for customers, the day to day role will be monitoring our phone lines, emails and our chat box.
- Help customers sign up and log in to our internet services.
- Logging calls/emails or live chats into the system and escalating to our Second Line Team when necessary.
- First Line diagnosis and resolution of technical faults.
- You will be the contact point for customer account administration.
- Translate written and oral communication from English to an Additional Language and vice versa.
Our ideal candidate will :
- Have strong written and verbal communication (English and German)
- Great customer service skills.
- A passion to learn!
- Professional approach and phone manner.
- Having a good basic knowledge of operating systems and networking is desirable.
Any questions you have about the role or your suitability please email careers@ask4.com.