Google Customer Growth Associate 2024
The Small Business Sales (SBS) Scaled team is a Sales team designed to grow small-sized companies with significant expansion potential. The team specializes in delivering the most effective solutions to high potential small businesses from all verticals and business models in the most efficient way for the business.
As a Customer Growth Associate, you will establish relationships by conducting regular phone consultations and pitches with a large portfolio of clients. You will promote solutions, manage partnerships, and provide analysis to deliver successful business outcomes. You will uncover the business needs of Google's key clients and achieve their marketing goals while driving incremental agreements through our advertising solutions.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
JOB RESPONSIBILITIES
- Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
- Manage large and diverse accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
- Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
- Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
- Participate in continuous training throughout the program to develop professional and business skills.
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or a related field. - Ability to speak and write in English fluently.
- Ability to speak and write fluently in one of the following languages - Polish, German, Dutch, Italian, Spanish
- Candidates can start in June / July or September 2024
Additional pointers:
- Experience in Sales, Advertising, Account Management, Marketing, Consulting, or Customer Support
- Strong communication skills (previous work experience working with clients is ideal)
How to apply
Candidates apply through EmployAbility but each applicant is assessed against Google's core competencies and selected through the Google recruitment process. Successful candidates are hired directly into the appropriate Google Programme and participate in every aspect of it.
If you have any extenuating circumstances or require further information about the programme, please contact EmployAbility on +44 (0)7776 090 508 or +44 (0)7852 764684, alternatively email us info@employ-ability.org.uk