Branch Matcher (Central point of Access Coordinator)

Helping young people to find the right support for their emotional health and wellbeing.

Job Purpose

To form part of the delivery team of a central point of access that supports the emotional health of children and young people in Wirral. Assist families and young people in navigating access to the most appropriate services within the Branch emotional health and well-being alliance, ensuring smooth and efficient matching to the help they need. 

Offer comprehensive information, advice, and guidance to young people, families, and professionals seeking support for emotional health issues. Utilise various channels including online platforms, phone consultations, and face-to-face interactions. To offer a collaborative approach to improving children and young people’s emotional health and well-being. 

Responsibilities

1. To match children and young people to services and enable their access to evidence-based support in a safe, efficient, warm, and caring way. 
    
2. To champion the voice of the child and to assist in developing procedures that focus on the individual and enable access to the best support.
    
3. To work with professionals and parent/carer referrers in an inclusive, supportive, empowering way to enable them to support the child or young person.
    
4. To work with young people in an inclusive, supportive, and empowering way, ensuring that all systems and processes are responsive to young people.
    
5. To input and access information through Beacon CRM, maintaining accurate and up-to-date records.
    
6. To work closely with professionals from other alliance teams, associate members, and wider system partners to discuss cases and enable access to their offer and to support effective communication between partners.
    
7. To develop great relationships and work collaboratively with colleagues from CAMHS, to develop a solid understanding of their offer.
    
8. To develop and utilise a comprehensive knowledge of available resources within the alliance and wider community to match individuals with the most suitable support options, considering their specific needs, preferences, and circumstances.
    
9. To provide personalised support and guidance to children, young people, families, and professionals seeking assistance with emotional health concerns.
    
10. To utilise a variety of communication channels, including face-to-face consultations, telephone helplines, and online platforms, to ensure accessibility and responsiveness to diverse needs and preferences.
     
11. To participate in matching team meetings to ensure that the matching process is efficient, transparent, and aligned with the needs and preferences of children, young people, and families in Wirral.
     
12. To follow the safeguarding policies, responding appropriately and raising any safeguarding concerns to the designated safeguarding officer.
     

You will be a great fit if you have this experience…

Experience working in a collaborative team environment, with a range of stakeholders (E)

Experience of working in a customer facing role, dealing and responding to enquiries in a friendly, efficient and confident manner (E)

Ability to prioritise workload in a fast paced, changing environment (E)

Strong administration and organisational skills (E)

Experience of working directly with children, young people, and families (D)

Experience of working within the children’s or adults’ mental health or emotional health and wellbeing system (D)

Experience of working within charity, voluntary or community sector (D)

Experience using technology and digital platforms for communication, data management, and service delivery. (D)

Experience in maintaining accurate and up-to-date documentation, in accordance with organisational policies, regulatory requirements, and best practice standards. (D)

You have these skills...

Ability to communicate effectively and empathetically with individuals of diverse backgrounds, including children, young people, families, professionals. (E)

Proficient in active listening, and able to communicate clearly, convey information accurately and sensitively. (E)

Ability to prioritise tasks and make informed decisions in a fast-paced environment while maintaining attention to detail. (E)

Ability to take initiative, work independently, and demonstrate resourcefulness in finding solutions to problems. (E)

Ability to work collaboratively with a cross sector health and social care workforce (E)

Ability to develop positive relationships to support children and young people (E)

Experience in identifying problems, obstacles and risks and being able to provide solutions in a timely manner (E)

Ability to handle tricky conversations and challenging situations while retaining good relationships (E)

Self-reliant IT skills, in particular Microsoft Office programmes (E)

Ability to work alongside different stakeholders who have different priorities, whilst advocating the voice of the child/young person (E)

You demonstrate these behaviours...

Familiarity with community resources related to emotional health and wellbeing support. (D)

Understanding of trauma (D) and ability to work in trauma informed way (E)

Proven advocacy skills and a commitment to empowering people to advocate for their own needs and preferences within the healthcare system and broader community. (D)

Knowledge of issues facing children and young people that impact on emotional health and wellbeing (D)

Understanding of the importance of the voice of the child (E)

Personable, professional, and able to comfortably communicate with a variety of stakeholders (E) 

Commitment to equal opportunities and equity of access (E) 

Willingness to undertake training (E)