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Technical Support (German Speaking)

Acorn Stairlifts
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We are currently looking for a Technical Support Advisor (German Speaking) to join our International Technical Support Team at our Head Office in Steeton, West Yorkshire.

*** Full comprehensive training will be provided, no previous technical role is required ***

*** Must be fluent in English and German ***

Working Hours: Monday to Friday, 8:00am to 5:00pm

Salary: £26,000 P/A

The role consists of:

  • Provide first line of technical support to our engineers and approved dealers
  • Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner.
  • Work with other members of the team creating a positive and supportive relationship
  • Assist with translation on technical training sessions for German engineers

Skills and experience:

  • Ability to write and communicate both in English and German
  • Problem solving and organisation skills
  • Demonstrate attention to detail when accomplishing a task.
  • Good telephone manner
  • Competent when using IT equipment
  • Having technical experience is not essential for this role but would be an advantage.

Must be able to display the Acorn Values

OUR VALUES

  • Quality of the products we make and sell and the service we provide
  • Unity Working together as one team
  • Integrity Acting responsibly and honestly to deliver on our promises
  • Caring About our customers, each other and the wider community
  • Ambition Taking Pride in all we do and striving to improve

Why work at Acorn Stairlifts?

  • Investors in People award
  • Induction and training programme
  • Excellent transport links to Leeds, Bradford, and Skipton
  • Free car parking
  • Onsite canteen
  • Healthcare and pension provisions

Managers Choice:

We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers

Acorn Achievers:

We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Please, apply now if you want to be considered for this role.