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Network Manager

Dame Alice Owen's School

Post Title: Network Manager

Responsible to: Deputy Head

Purpose of the role:

To oversee the efficient and effective operation and planning of IT infrastructure across the school site, while providing hands-on IT support to staff across the school.
You will be responsible for all IT hardware and software, servers, storage management, security, disaster recovery/business continuity.
You will also provide project management skills to allow for strategic planning in the best use of IT to meet current and future initiatives and developments.

Main duties and responsibilities include:

To manage and provide an IT technical support and advice service to support staff and students using computers and to help them to resolve difficulties.
To proactively manage and monitor the performance and status of all IT infrastructure resolving any issues before they may affect the IT service.
To actively manage the support contracts/service level agreements for IT, network infrastructure, telephony and printing facility to ensure efficient and effective performance and deployment of appropriate support services.
To advise on and manage the monitoring of Health and Safety and audit checks including electrical testing, warranties, licences and risk assessments for all hardware, network infrastructure, telephony and CCTV equipment.
To constantly review our IT business continuity plan to minimise the risk and impact of a serious disaster and threats to continuity of service.
To keep up to date with the latest security threats and to apply patches across all servers, software and desktops. To advise the Senior Leadership Team on how the school will respond to any threats.
To maintain our disaster recovery site, conducting periodic testing to ensure this is working as expected.
To be responsible for strategic business and financial planning to ensure that the IT service meets the School’s strategic vision and needs.
To manage the department’s budget and ensure best value is achieved with all hardware and software purchases.
To identify, lead, manage and support the development of new IT systems, networks, equipment and applications for the school to ensure the curricular and management needs of the school will continually be met. To develop and maintain an IT development plan for the school for approval by the Senior Leadership team and governors.
To maintain an inventory of all hardware, software licences, network cabling, telephony and CCTV resources and a register of all borrowed equipment. To ensure the school is appropriately insured for this equipment.
To keep abreast of developments in the field of IT and undertake research as appropriate. To advise the Senior Leadership Team on emerging technologies and their applicability to the school.
To manage and maintain access to all associated systems including the school’s MIS system, financial system, security of CCTV Camera Servers, the website server, the school’s telephony, advance booking system etc.
To be able to write/maintain simple bespoke systems.
To be able to assist with training sessions for staff e.g. in use of Interactive Whiteboards.
To manage access to IT systems for staff, students, governors and parents and oversee internet access and usage across the school.
To liaise with independent contractors to obtain quotes and oversee implementation of and required IT related work.
To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Headteacher or Senior Leadership Team.
To contribute to the ethos of the school, in all areas of contact and responsibility, in relationships with staff and pupils. To work collaboratively with suppliers’, external support (including HfL) to achieve the agreed aims of the school.
To support the school staff policies and procedures.
To line manage the IT Technicians
To participate fully in the school’s performance management process. To demonstrate a commitment to continuous development, identify opportunities for professional development and undertake training opportunities where appropriate. To identify appropriate training opportunities for your team and encourage them, as appropriate, to continue their professional development.
To carry out the above duties in accordance with the schools Equal Opportunities policies.
To perform such other tasks as may reasonably be required by the Head Teacher or Senior Leadership Team.