Conveyancing Support (temp)
Job Purpose
Working within our Residential Conveyancing department you will support the team and be responsible for ensuring you maintain ongoing high performance and deliver a quality, client focused operation.
Key responsibilities
Client Management
- Maintain and build good professional and positive working relationships with clients, external institutions and organisations, and follow up in accordance with agreed procedures and SLA’s
- Handle a high volume of calls, respond to voicemails and deal with correspondence that comes into the relevant shared email inboxes
- Update all documentation and databases accurately and promptly with the necessary information and ensure all matters are progressed promptly
- Ensure a positive client experience through high quality client service and effective communication
- Handle a range of different situations and react accordingly with tact, diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner
File Opening
- Action new instructions and prepare for client file openings
- Open files for all new instructions within the required SLA for all sources
- Conduct welcome calls to all clients regarding their transactions
- Issue welcome packs to clients for all new instructions
- Accurately update details on matters which have already been set up and inform all parties of any changes
- Review allocation list and requirements
- Allocate the pre instruction file to the relevant conveyancer within the department.
Document Review, Identification Checks & General Administration
- Acknowledge and action scanned documents requiring action in the Command Centre
- Review all returned client documents and carry out necessary identification checks
- Review, action and complete milestones promptly to enable a smooth progression of the new client to the relevant caseworker
- Provide and amend quotes for non-referred matters and clients
Technical Responsibilities
- Issue Sale Contract Packs
- Preparing Draft Completion Statements and arrange completions
- Undertaking relevant searches and prepare Search reports
- Draft contracts and prepare Mortgage Reports
- Request Redemption statements
- Adhere to and promote compliance with Conveyancing Quality Scheme and the Conveyancing Protocol, the firm’s policies, practices and procedures; legislation applicable to the profession and to any relevant quality standards
- Through training and other means, to keep fully up to date with relevant legislation and practice
Key Skills & Experience
- Experience of working within a customer service role
- Excellent communication skills both written and verbal
- Listening skills & ability to identify customer requirements
- Demonstrate a strong attention to detail
- Remain resilient and focused while handling difficult conversations
- Show willingness to learn, whilst recognising limits of ability and when to seek advice
- Good inter-personal skills, able to deal with all levels within an organisation and ability to deal with people from all backgrounds
- Ability to prioritise workload
- Ability to work collaboratively, playing an active role within the team.
- Good IT skills including experience in using Microsoft office tools – Word, Excel, Outlook
In return, we can offer you a competitive salary and benefits package.