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Guest Experience Executive

Jetex
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Department Overview:

FBO Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers' handling. FBOHospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.

 

Job Purpose:

The Guest Experience Executive is responsible to provide high-quality service to the FBO visitors and passengers as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent Jetex brand and image in an elegant and seamless manner.

 

Key responsibilities and accountabilities:

  • Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
  • Meet and greet clients and guests arriving to the FBO terminal.
  • Manage passengers' documentation and custom requirement.
  • Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.
  • Handle customer complaints pleasantly and courteously.
  • Compile and organize the flight details for the passengers scheduled to arrive the next day.
  • Coordinate movement of passengers and luggage both outside and inside the FBO terminal.
  • Assist in tasks during work event including exhibitions/shows.
  • Complete any other duties assigned by Line Manager.

 

Compliance-related duties:

  • Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
  • The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

 

Specific/Technical Skills:

  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office, Database Management).
  • With the ability to remain calm in emergencies or when dealing with passengers.
  • Multilingual is an advantage.
  • Driving Skills
  • Preferably with Valid UAE Driving License