VIP Guest Relations Executive | Cornwall based

Primary Role:

• Contacting and building relationships with past attendees and prospective guests to promote attendance at our conferences, roundtables, private lunches, dinners and 1-2-1 meetings
• Meeting or exceeding daily KPIs including call times, emails sent, and contacts made through LinkedIn and Sales Navigator
• Close adherence to company standards when dealing with key contacts
• Achievement of personal and event targets
• Accurate recording of activities within Salesforce CRM system
• Practicing the agreed MarketforceLive onboarding methodology
• Attending project and marketing meetings for your events and giving relevant feedback
• At events, providing a VIP service to all our guests and ensuring that they have everything they need for the event

Secondary Role:

• Attending and working at in-person events when required, these may include overseas destinations (Europe, Asia, USA)
• Supporting of setting up and packing down of events
• Running the VIP and Guest relations desk at our events
• Leading the re-book campaign
• Gaining substantial feedback at the event and documenting for the debrief
• Identify and communicate any potential opportunities for additional events or sponsorship
• Maintaining company best-practice when using Salesforce
• Ensuring client data is accurate and updated when necessary
• Adhering to GDPR policy

Skills required to join the audience acquisition team:

• Excellent telephone manner and communication skills
• Excellent time management and organisational skills
• Perseverance and dedication akin to a sales role
• Events background with some experience of onsite delivery
• Ability to hit deadlines and must be target-driven
• Flexibility to work different time zones (some events are USA or APAC based)
• Flexibility to travel to and work at events when required (UK and overseas)
• Good team player
• Excellent copywriting (emailing) and IT skills
• Ability to learn new IT systems
• Confident personality- speaking to high seniority of contacts (Chiefs, Directors, VPs, Heads etc)
• Educated to degree level is preferable but not essential

Salary & Package

• Full-time Mon-Fri (9-5.30 with 1 hour lunch)- these hours may change according to time zones of events
• Some flexibility in working hours to accommodate unmovable private appointments
• Basic salary reviewed on an annual basis
• Commission is uncapped- potential to earn upwards of £5,000 in commission annually giving you an OTE of £27,000 pro rata
• Full-time remote/working from home position (Cornwall & SW only)
• Regular in-person co-working days with Cornwall & SW colleagues
• Cornwall company socials: Christmas and Summer parties and target hitting celebrations
• Use of company laptop and telephone calling system
• 25 days holiday per year pro rata
• Bank holidays are gifted on top of your holiday allowance
• Travel and hotel expenses for any visits to London office or events (both UK and abroad)
• Opportunity to work in our London office when visiting