Customer Service Engineer - Northern Ireland

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

We’re looking for a and engineer to install, troubleshoot, repair and maintain a range of medical diagnostic equipment and address customer support issues promptly and professionally. This is a field-based role with significant requirement to work at customer sites, mainly in Northern Ireland but sometimes in other areas of Ireland.

Sound interesting?

Then come and join our global team as Customer Service Engineer

Your tasks and responsibilities:

·       Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• When applicable, provide out of hours technical service support and complete individual mandatory weekend working provision. 
• Attend product training courses (in Ireland and abroad) and work toward completion of Siemens Professional Certificate in order to build competence in providing technical assistance and support to customers. 
• Identify any opportunities to improve efficiency and effectiveness of team processes. 
• Maintain good communications and team working with all Managers and Colleagues. 
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met. 
• Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements at all times. 
• Ensure material parts are processed in accordance with policy. 
• Complete personal administration in a timely and accurate manner. 
• Maintain all test equipment, tools and company property in good and working order. 

Your qualifications and experience:

• 3rd level qualification at or equivalent to NFQ level 7 (FHEQ Level 6) in an Electronics or Electrical discipline. Applicants with an NFQ Level 6 (FHEQ Level 5) qualification with relevant experience will also be considered.
• Ideally previous field service experience with fault finding on electronic equipment, IT, Microsoft Office and Networking Infrastructure skills.
• Your customer facing skills
• Full driving license, valid for driving in Republic of Ireland and Northern Ireland.

Additional Information:

• A flexible approach to travel, providing out of hours technical support and working planned weekend and evening work is required. 
• Attendance of training courses and technical seminars in Ireland and abroad will also be required.
• Candidates can expect to spend circa 4 hours travelling each day.

Benefits:

·        26 days holiday with the option to buy or sell an additional 5

·        Up to 10% employer pension contribution

·        Share and bonus scheme

·        Access to our flexible benefits from private medical insurance to dental cover

·        Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.