Waiter/Waitress - W Lounge
W Edinburgh is hiring Waiters and Waitresses to join W Lounge as part of the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT W LOUNGE
W Lounge is W Edinburgh’s social hub for guests and locals alike. Open from 9am until late, W Lounge will showcase the best of Gaelic produce in its food offering, complimented with innovative beverage concepts. Whether guests are coming for a cup of coffee, a lunch meeting, a casual dinner or cocktails, W Lounge will be the perfect place to be. Situated on the 11th floor, the space offers unrivalled panoramic view across the city, making it one of the most beautiful places in Edinburgh to work and play.
ABOUT THE ROLE
Reporting to the W Lounge Manager for W Edinburgh, you will be the key point of contact for our guests while they dine in the restaurant: making them feel welcome, taking their food and drink orders, making recommendations, and ensuring they have the best possible time while dining with us.
Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is a people-person, loves the buzz of working in a busy restaurant, and is passionate about what they do!
As Waiter/Waitress, key aspects of your role will include:
- Have a detailed knowledge of the food and beverage on offer in SUSHISAMBA
- Be proactive in learning about our menus and the culture of the places they have been inspired by
- Take food and drink orders and answer any questions on the menu selection, including how food has been prepared, any modifications that can be made, and what allergens are present
- Ensure guests enjoy their time with us, checking back for satisfaction and resolving any issues that arise
- Communicate with the kitchen regarding questions, length of wait, product availability, meal requirements, allergies, dietary needs and special requests
- Maintain cleanliness of work areas, china, glass and silver throughout the day
- Restock items
- Present physical and accurate check to guests and process payments
- Follow health and safety guidelines and policies to report accidents and injuries
- Work as a team with the rest of the SUSHISAMBA team, supporting wherever necessary as directed by your manager
Our ideal Waiter/Waitress is someone who has:
- A keen eye for detail
- Good prioritization skills
- The ability to stay clam under pressure
- Strong organization and multi-tasking skills
- Confidence interacting with guests
- Good communication skills
- A positive mindset
- A genuine passion for working in hospitality
In return for your hard work, we give you:
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family
- Specially curated discounts in thousands of shops