Host/Hostess - W Lounge
W Edinburgh is hiring a Host/Hostess to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT W LOUNGE
W Lounge is W Edinburgh’s social hub for guests and locals alike. Open from 9am until late, W Lounge will showcase the best of Gaelic produce in its food offering, complimented with innovative beverage concepts. Whether guests are coming for a cup of coffee, a lunch meeting, a casual dinner or cocktails, W Lounge will be the perfect place to be. Situated on the 11th floor, the space offers unrivalled panoramic view across the city, making it one of the most beautiful places in Edinburgh to work and play.
ABOUT THE ROLE
Reporting to the W Lounge Manager for W Edinburgh, the Host/Hostess will have overall responsibility for ensuring guests are welcomed and assisted to provide exceptional service to our guests.
Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is detail-oriented, a people-person and passionate!
As Host/Hostess key aspects of your role will include:
- Be the face of the W Lounge – the first and last impression the guest has of us!
- Welcome guests warmly and personally
- Give a fond farewell that encourages guests to return
- Ensure guests are seated correctly in the restaurant according to the floor plan
- Communicate any important guest information to the waiting team and management
- Work as part of a team
- Take responsibility for ensuring a seamless guest experience
Our ideal Host/Hostess is someone who has:
- Confidence interacting with guests
- Good communication
- Multi-tasking skills
- The ability to work in a team
- A positive mindset
- A genuine passion for working in hospitality
In return for your hard work, we give you:
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family
- Specially curated discounts in thousands of shops