Restaurant Supervisor (UK)

We are currently recruiting for a Restaurant Supervisor to join our One Square Restaurant Team at the Sheraton Grand Hotel & Spa.

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5-star hotels. As the largest 5-star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the most popular gin restaurant in Edinburgh, One Square. Additionally, the hotel operates the award-winning One Spa™, one of Europe's premier advanced city spas.

Role: To work with the One Square Restaurant team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlets to create a fully multi-skilled and productive Food and Beverage team. To be responsible for the day-to-day operation of the outlet and to lead other members during shifts.

Essential Functions:

• Provide excellent guest service by discovering guests’ needs and acting on these needs promptly, effectively, and with confidence.
• Work efficiently to ensure that guest expectations are exceeded and standards are consistently maintained.
• Help to develop and lead an empowered environment for Restaurant Servers by providing support, knowledge, advice, and leadership.
• Direct all daily activity in the Restaurant area to ensure that guest expectations are exceeded and standards are consistently maintained.
• Liaise and communicate effectively with all departments to ensure seamless transfer of information.
• Implement and monitor internal SOPs and global Brand Standards to increase service efficiency.
• Allocate and monitor (where necessary) daily tasks to ensure all associates are utilized constructively at all times.
• When fully competent, work with the senior team to provide effective on-job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals.
• Take an active role in the coaching, counseling, and discipline of associates when necessary, ensuring compliance with policy and procedures.
• Be actively involved in planning promotions, working closely with the Restaurant Manager and the F&B Team.

Requirements: We are looking for someone who is ready to take the next step in their career. Ideally, the successful candidate will have experience within a 5-star environment. Previous supervisory experience would be preferred but not essential.

• Must possess basic computational ability.
• Knowledge of hotel policy and fire-safety procedures.
• 2 years’ experience within Restaurant Service.
• Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
• Must be able to maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
• Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
• Ability to monitor and maintain other Restaurant servers to ensure the upkeep of 5-star standards.
• Excellent command of English language (verbal and written).
• Excellent organization skills, ability to work to deadlines, and a flexible approach to workload and hours.

So why work for the world’s largest hospitality company?

• Competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, increasing to a maximum of 33 days (pro rata) after further service.
• Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus one) on the night of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
• Discounts off your supermarket shop, other shopping, and experiences through our Marriott Benefit Hub.
• 50% off Spa Treatments and £50 gym membership within our One Spa.
• 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
• Opportunities for career progression and to transfer around the world, plus opportunities to get involved in our charitable and community activities.
• Many more benefits; however, most importantly, we’ll help you grow and develop as an individual.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.