Guest Arrival Expert / Night Porter - Delta Hotels Heathrow Windsor
Explore our very big world
We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver seamless service for our guests night and day. In this role you will be a key player in helping our guests make the most of their stay whilst performing assigned audit functions. You will also work closely with the night supervisor and manager to ensure effective operation of the night emergency plans. You need to be someone with great customer service skills and who is an inclusive, thoughtful and positive team player.
What you’ll be doing
- Complete a check lists thoroughly and correctly on a nightly basis.
- General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Be aware of all accounting and auditing practices relevant to the front office
- Maintain a strong presence on the front desk at peak times if on night reception, and to support the night reception if on audit when necessary
- Be proactive in carrying out tasks and checklists
- Carry out work delegated by the Night Managers efficiently and correctly on a timely basis
- Strong focus on safety and security
- Assist the Night Manager with walk in situations where appropriate
- Attend relevant meetings where possible, and to offer ideas and suggestions for improvement
- Help in achieving and maintaining relations between days and nights
What we’re looking for
- Previous experience working within a hotel Front Office or similar customer service environment essential
- Knowledge of Opera PMS is preferable
- Night worker experience preferred
- Strong Communication skills (verbal, listening, writing)
- Innovative
- Pro-active, reliable and flexible
- Great conversational skills and teamwork-oriented
- Positive outlook
This is a full time position (40 hours per week) working night shifts.
Rewards for work, benefits for your lifestyle
You’ll be supported in and out of the workplace through:
- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
- Free gym membership, meals on duty and car parking