Chambers Club Associate - Guest Experience Expert

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation.  Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary: Our jobs aren’t just about putting food on the table that our guests will enjoy. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative and deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether setting tables, addressing guest requests, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Responsibilities: Here's what your journey with us entails:

• Delivering an exceptionally high standard of five-star luxury lifestyle service for every guest interaction. 
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times. 
• Product (Food & Beverage), hotel navigation, storage areas, food hygiene, service knowledge is essential.
• Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role. 
• You are expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

Qualifications:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong understanding of standards and procedures.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Knowledge of Health, Safety and Hygiene (sanitation, cleanliness).

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free St. Pancras Experience for you and a guest.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.