Luggage Porter

Job Responsibilities:

1. Guest Services:
   • Greet and escort guests to their rooms.
   • Open doors and assist guests entering and leaving the property.
   • Inform guests about property amenities, services, hours of operation, and local points of interest.
   • Explain room features such as the use of room key, mini-bar, ice and vending areas, in-room safe, and valet laundry services.
2. Luggage Assistance:
   • Transport guest luggage to and from guest rooms or designated bell areas.
   • Assist with luggage storage and retrieval.
   • Help guests with loading/unloading luggage from vehicles.
3. Transportation Arrangements:
   • Arrange transportation (taxi, shuttle bus, limousine) for guests.
   • Record advance transportation requests as needed.
   • Provide directions and communicate parking procedures to guests.
4. Safety and Company Policies:
   • Follow all company policies and procedures.
   • Report accidents, injuries, and unsafe conditions to a manager.
   • Maintain awareness of undesirable persons on the property premises.
5. Professionalism and Teamwork:
   • Ensure a clean and professional uniform and personal appearance.
   • Maintain confidentiality of proprietary information.
   • Welcome and acknowledge guests, anticipate their needs, and thank them with genuine appreciation.
   • Communicate clearly and professionally, answer phones with appropriate etiquette.
   • Develop and maintain positive working relationships with colleagues.
6. Physical Requirements:
   • Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and over 75 pounds with assistance.
   • Ability to stand, sit, or walk for extended periods.
   • Move over sloping, uneven, or slippery surfaces and up/down stairs or ramps.
   • Perform physical tasks such as bending, twisting, pulling, and stooping.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Experience: No related work experience required.
• Supervisory Experience: None required.
• Licenses or Certifications: None required.

Company Values:

Marriott International is committed to:

• Hiring a diverse workforce.
• Sustaining an inclusive, people-first culture.
• Non-discrimination on any protected basis such as disability, veteran status, or other applicable laws.

If you are interested in a dynamic role that involves direct interaction with guests and providing excellent customer service, this position could be a great fit for you. Marriott International offers an inclusive work environment where diversity is valued and employees are encouraged to develop positive working relationships.