Graduate Flexible Host required

Sciontec Developments Limited (Sciontec) is the commercial spin-out company of Knowledge Quarter Liverpool (KQ Liverpool) – the strategic, place shaping organisation tasked with developing a world-leading innovation district in Liverpool. 

Owned by Liverpool John Moores University, the University of Liverpool, Liverpool City Council and Bruntwood SciTech, Sciontec operates the three Liverpool Science Park buildings, manages Sciontec AI at The Spine and is developing new, world-class science and technology facilities across Liverpool City Region, including HEMISPHERE. 

What we offer is not just bricks and mortar – not just an office – but a home, a destination, and an environment that people want to be part of and stay part of, along with a full suite of free business support. 

Sciontec is unique, not just to Liverpool but across the UK, as it combines industry and commerce together with a vision for greater innovation and environmental improvement within the science and tech industries. 

It also brings together private and public sectors, leading to the creation of new innovative science and tech spaces as well as jobs that will contribute to the economic empowerment of the people of Liverpool. 

We’re looking to appoint a hard working and self motivated Host to join our team!

We are a small, fast-paced, dynamic team and are looking for a hard working and self motivated Host to share your skill and make a difference. If this could be you then we’d love to hear from you, so if you’re interested in applying for the position, please send your CV and Cover Letter to George Barclay at: george@sciontec.co.uk. 

About the role: 

Position: Flexible Host 

Contract type: Permanent / Full Time 

Location: Immediately next to the University Campus

Salary: £xx-£xx (Based on Experience) 

The Flexible Host is a pivotal role in our day-to-day operations, and they act as the face of the business and first point of contact. 

The average week will see the Flexible Host ensure that our customers needs are met and that our exceptional customer service levels are upheld. 

The Flexible Host will be the first point of contact for our customers and will duly escalate issues to the Facilities Team Leader and the Lead Host where needed. 

They will help create a positive working environment and will always be friendly, approachable and happy to help out. 

The successful candidate will work across our portfolio of buildings. 

Key Responsibilities: 

● Carrying out the front of house duties including hosting tasks, call answering and forwarding; and welcoming visitors. 

● Working alongside the Host team as the main points of contact for customer enquiries and having the confidence to refer these to relevant colleagues where needed. 

● Managing the customer portal and meeting room/visitor car parking bookings and preparing rooms in advance for customers. 

● Helping with our exciting and engaging calendar of customer events and socials. 

● Allocating fobs and updating the access control systems in line with customer requests. ● Ensuring all communal facilities are presentable with working AV equipment and facilities. ● Promoting the well-being and culture of the business to all customers and colleagues.

● Understanding and using the security management systems including access control, CCTV, intruder alarms, and fire alarms. 

● Understanding and implementing all employer obligations for health and safety in conjunction with the LSP health and safety policy. 

● Attending team meetings and undertaking training where necessary. 

● Ensuring vacant suite checks are presentable and that suites are maintained to a high standard.

● Building relationships with our customers and contractors. 

The type of person we are looking for will: 

● Have experience working in a customer focused role (not necessarily property based) 

● Be hard working and self-motivated. 

● Have a keen eye for detail and desire to improve their surroundings. 

● Have the ability to work in a team positively and collaboratively. 

Why chose Sciontec?: 

Alongside a competitive salary, we offer an excellent benefits package including: 

● 25 days Annual Leave, plus bank holidays. 

● Employer-Contribution Pension Scheme. 

● Health Insurance (after qualifying period). 

● Cycle to work scheme. 

● Electric vehicle salary sacrifice scheme. 

● Discounted annual train/bus tickets. 

Applying - Don't apply via the Handshake portal

If you’re interested in applying for the position of Flexible Host, please send your CV and Cover Letter to George Barclay at: george@sciontec.co.uk