Credit Risk Analyst

About us.

We are The Very Group  and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.

About the team.

You will work in the Collections team within Credit Risk which is a team of 8 (Credit Risk department consists of c.60 FTE), working on multiple priorities within a fast-paced, dynamic environment. Our team are responsible for everything from pre-arrears payment reminders, our collections multi-channel contact strategy to defining our customer outcome strategies, amongst much more.

We don’t expect you to know everything, we have a friendly team who will be able to support you and help you settle in and learn. Given the current cost of living crisis in the UK, it’s a very exciting and fulfilling time to be joining the team and it’s vital that we’re ready to support our customers during this difficult time.

About the role.

As a Credit Risk Analyst (within the Collections strategy team) you will be making the best use of the increasing amount of data available to make more informed decisions for our financial services business, ultimately creating a better experience for our customers when they experience payment difficulties.

Reporting to the Senior Credit Risk Manager (Collections), you will work with the business to help us make the right decisions at the right times. Whether it’s providing performance analytics on Collection’s strategies, getting a better appreciation of our customer's behaviour, identifying opportunities to enhance our strategies or making the systemic changes to bring these new strategies to life, you’ll be expected to provide customer outcome and commercial insight recommendations, communicating these in a compelling, impactful way to senior stakeholders.

You’ll need to be able to manage the expectations of stakeholders alongside prioritising your workload ensuring you’re consistently adding value to both our customers and business. You will also have the opportunity to work alongside our trusted third parties, whether that’s deploying our strategies or looking at further exciting opportunities that we can explore.

We work very closely with our Customer Care colleagues who execute our strategies, allowing us to efficiently obtain real time insight into the challenges our customers are facing. You’ll be surrounded by the best talent across Financial Services and the wider group – working collaboratively to fulfil the ambitions of the business and the Credit Risk Strategy Department.

About you

Our underlying requirement is to find the right candidate, so we’re keen to hear from you even if you don’t think you tick all of these boxes: 

• Confident, can-do attitude and general hunger to add value and develop.
• You’re curious, analytical and logical by nature with a keen eye for detail.
• You're degree educated (and/or) have practical experience in a similar type of role.
• Comfortable with SQL, SAS and advanced Microsoft Excel skills too (exposure to Power BI would be advantageous but not essential).
• Experience of Credit Risk, particularly experience within Collections / Arrears Management, would be advantageous but not essential
• You’re a team player who can quickly establish relationships with our existing team and key stakeholders
• We’re also interested in your softer skills - your confidence to challenge and ask the right questions
• Customer outcome focussed and commercially aware with the ability to communicate across all levels of the business managing key stakeholders in an appropriate manner, influencing them and providing challenge where necessary.

We are looking for people with good communication skills, with the desire and ability to work in a fast-paced environment, ambitious and keen to learn. 

There is very little hierarchy here and if you were to join us, you would be expected to have a voice and the confidence to use it. The teams here are passionate, innovative and committed. We expect you to be same.