Student Records Officer

Post Title: Student Records Officer – 2 positions available

SBU/Department:  Student Administration, Academic Registry

FTE: 1.0 fte (working 37 hours per week)  

Duration of Contract: Permanent

Salary:  UH5 £27,181 pa to £30,487 pa depending on skills and experience

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield

Academic Registry is one of the University’s largest Strategic Business Units and supports the business and its administration through a number of dedicated teams, who provide an expert central service supporting students throughout their journey from enquiry to award. Working closely with the Schools of Study we also offer a point of contact for external agencies and the management information needed for business planning and development.

We have two Student Records Officer vacancies within the Innovation Hub’s Student Administration team. These roles are an excellent opportunity for someone wishing to gain administration experience, whilst working within a friendly and very supportive environment. Whilst we are primarily based on campus in Hatfield, most teams in Academic Registry operate hybrid working arrangements. This allows staff the option to work from home (in the UK) on a regular basis if they wish to after a period of training in the office. 

Find out what it's like to work in Academic Registry HERE 

Even if your background isn’t in administration, but you have good customer service skills and an eye for administrative detail, we’d love to hear from you. 

We are a committed equal opportunities employer, and we particularly encourage applications from men and BAME candidates as they are under-represented in this area.

Main duties and responsibilities

As a Student Records Officer you will be undertaking a range of activities in relation to the administration of student records. This is an integral role that encompasses managing the student record and accuracy of student data, supporting Boards of Examiners, and providing advice to students and academic staff.

You will be proactive and flexible in your approach and be able to provide excellent customer service.

Full training will be provided. You will acquire expertise in your areas of specialism and provide advice and support to colleagues, students and your managers, including the preparation of data and reports, data capture, data entry and the accurate management of records which are subject to audit.

You will work as part of a central team and will have a range of contacts from within and outside of the Innovation Hub. In addition, there will be the opportunity to assist at key University events throughout the year.

Skills and experience required

Ideally, you will have some previous administrative experience, however, it is essential to have good numeracy, literacy and IT skills, particularly using MS Office packages, databases and web-based communication platforms such as MS Teams.

You will have a methodical approach and be able to manage a varied workload to tight deadlines whilst recognising and respecting the confidential nature of the data you handle. You will be comfortable working in a team, but able to demonstrate initiative and to work with limited supervision, whilst having a can-do attitude and a commitment to continuous improvement.

Attention to detail is a key requirement of the post.

Qualifications required

Educated with a minimumof A-levels or equivalent qualifications or proven

professional experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please fully complete the personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Julie Wendell, Deputy Head of Student Administration, j.a.wendell@herts.ac.uk

Closing Date: 25 July 2024

Interview Date: To be confirmed

Reference Number: 060655 

Date advert placed: 11 July 2024

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

Apply online at https://www.jobs.herts.ac.uk/go/060655