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TGR3077 Graduate Intervention Claim Handler

The Graduate Recruitment
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Culture - Everyone Matters.

Everyone has a voice and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company’s success ensures they keep true to their ethos.

 

NATURE OF BUSINESS: 

They are a specialist claims handling company with unrivalled employed technical expertise. Working with the UK’s major insurers, real choice is offered to claimants for either a cash settlement or a full repair of the damaged property.  With employed Site Operatives and a network of specialist sub-contractors, the whole spectrum from domestic and commercial property is dealt with

 

Company Accreditations:

The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry.

With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference. 

They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role. 

JOB TITLE: Graduate Intervention Claim Handler TGR3077

 

Our client is looking to recruit a high calibre graduate with excellent communication looking to establish a permanent career within their Intervention team and be part of the exciting future of this organisation.

 

This team is the first point of contact for all cases coming through. As a member of this team, you will be allocated cases to manage and determine all facts are correct. It will also be your responsibility to decide which members of other teams will need to be allocated work and who you need to communicate with. You will keep track on each case until completion and eventually follow up with a call where the NPS (Net Promotor Score) is managed with emphasis on exceptional customer service.

 

You will deal with a variety of different clients, ensuring you receive the full information and provide advice and information to your clients on the process involved. These cases require you to pull together detailed information to ensure full facts are gathered for you to act on.

 

If you are looking for a challenging business focused role that offers variety, progression routes and training with a dynamic environment this is a role to be considered.

 

PERSON SPECIFICATION:

 

  • Degree – ideally law, business or similar
  • Proven customer service experience
  • Case handling/project coordination experience would be desirable
  • Extremely organised.
  • Experience dealing with customers over the telephone
  • Strong written communication
  • Ability to work to deadlines
  • Personable and approachable
  • Looking for a career, further training & progression
  • Ability to communicate effectively on all levels
  • Excellent attention to detail
  • Analytical
  • IT literate and able to pick up new systems
  • Ability to work on own initiative and manage own workload as well as add real value to the team
  • Lives within the commutable distance to the office

 

HOURS OF WORK: 8.45 – 5.00pm  Monday to Friday with a break for lunch

 

STARTING SALARY: up to £25,000 DOE

 

HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays.  An additional day is also given for your Birthday if it falls on a weekday.

 

BENEFITS: Excellent progression. Company pension which increases with time served,  an industry leading maternity policy, £500 wellbeing payment at annual review, loyalty bonus at milestone years, Support to continue training and paid for professional qualifications, access to a Rising Stars programme and equal support for mental and physical wellbeing.

 

HEALTH & SAFETY: No current issues to report on site

 

To apply please send your CV to candidate@thegraduaterecruitment.co.uk quoting TGR3077

 

https://www.thegraduaterecruitment.co.uk/vacancy/graduate-intervention-claim-handler