File Handler Assistant

Role

File Handler Assistant

Division

Legacy - Disease

Reports to

Team Leader

Job Purpose:

Supporting both a Lead and Assistant File Handler, performing delegated tasks, to pursue the progression and/or resolution of a file as a soon as practically possible. The role with involve working upon complex and high value military claims in a fast paced environment allowing for development in NIHL cases.

Key Accountabilities 

• To undertake initial steps on a file including sending out acknowledgements, and procedural documents such as registration of CRU and the obtaining of key documentation
• Conducting such investigations as are appropriate and as may be delegated by the Lead File Handler, this could include obtaining and reviewing military personnel and medical records/medical evidence
• Carry out standard procedural tasks
• Progress with training to allow development with the role to allow the completion of more complex tasks
• Instructing experts where the need arises
• To assist the Lead File Handler in progressing the file in the most appropriate manner
• To ensure compliance with SRA Standards & Regulations

Activity Time Frames:
• Adaptable, follows direction of the Lead File Handler and prioritises own activity on a daily basis
• Typically expects 6 chargeable hours per day, to be agreed at team local level
• Supports Lead File Handler and Assistant File Handler
• Works on case load of the Lead File Handler
• Completes delegated tasks within the time frame set

Working Hours

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Recruitment Criteria
This role is a junior entry level role that will support an individual in the first steps of their legal career. This role will initially involve repetitive tasks, however, opportunities to develop (where desired) will be supported based on the performance of the individual and the appetite to progress in the role.

Capabilities needed to succeed and excel in the role:
• Organisation
• Motivation
• A willingness to learn
• Able to take direction from a more senior individual
• Technical knowledge and Experience to be developed

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together