Legal Expense Insurance Claims Handler

Insurance Claims Handler

based: Agile: office base Wigan, WN3 5BA and home working

35 hours per week, full time over 5 days, 9am to 5pm. We may also consider part time 4 days per week

• Do you thrive on delivering excellent customer service?
• Are you looking for an exciting new opportunity?
• Maybe you’re ready to kick-start or invigorate your career within an award winning law firm?
• How about working within a company who genuinely care about you and your progression and development?

Yes? Then we have just the opportunity for you.

The Role:

We are looking for a claims handler to join our legal expense insurance team. Your role will include:

• Providing initial telephone advice on whether the claim has policy cover
• Taking the first notification of claim following strict procedures
• Updating claims systems
• Validating and processing the claim ensuring everything is in order
• When complete instruct an internal solicitor
• Support the management of the claim to completion

About you:

Most importantly you will demonstrate an interest in the role. You will have:

• GCSE in Maths and English
• Excellent telephone manner and customer care skills
• Approachable, inclusive and flexible manner
• Good IT skills
• Able to build rapport and maintain positive relationships.

Here are the things that would be an advantage:

• Customer service experience would be great
• Experience in a call centre
• Insurance claims experience
• Admin experience would be good too.

We will also consider a law graduate looking to start their legal career

About us:

Stephensons is an award winning, top 150 law firm with a strong commitment to the future growth and development of the business. With an ambitious mind set, yet approachable and down to earth attitude, Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

Why not click here to see why you should come and work for us and here’s a brief insight from our Managing Partner, Sean Joyce, into what we’re all about at Stephensons.

What’s on offer?

Click here to view details of our benefits package

• Agile working - home and office
• Free Parking
• Retail voucher/cashback schemes
• Holiday sale and purchase schemes (eligibility criteria apply)
• Well-being support (financial, physical, mental and dietary heath)
• Enhanced maternity and paternity pay (eligibility criteria apply)
• Early monthly pay scheme
• Salary sacrifice pension
• Competitive salary and holiday entitlement
• Life insurance
• Internal referral scheme
• Free eye tests
• Travel season ticket and parking permit loans
• Cycle to work scheme
• Charity payroll giving scheme
• Social events and clubs