Claims and Underwriting Insurance Graduate Scheme
A career in insurance is more than you might think – it’s a dynamic and impactful field that’s all about putting the customer first. With a reputation built on trust and loyalty - proven by our enviable 94-96% customer renewal rate each year – our graduate scheme is your chance to gain a broad range of skills, build your insurance expertise, and play a key role in our ongoing success.
This advert covers two schemes: Claims and Underwriting. You’ll be assessed for both as part of the process, but if you have a specific preference, just get in touch to let us know after applying.
Our Underwriting teams assess and manage our insurance risks, helping us offer competitive, bespoke products that hit both our business goals and customer needs. Our Claims teams focus on how we show up for our customers when it matters most – handling complex cases and ensuring we deliver a top-notch service.
What you can expect
Both schemes give you a hands-on introduction to the insurance world, rotating through different teams to give you a complete understanding of the function and our products. You’ll also collaborate with regional teams, external suppliers, and our agency distribution network, giving you insight into the full end-to-end process.
Along the way, you’ll also get to know more about our operational functions that keep claims and underwriting running smoothly – from process automation and systems to complaints handling and resource planning. This exposure will give you a deeper understanding of how everything fits together behind the scenes.
Here’s what you can expect to develop:
- Technical Skills – whether it’s managing complex underwriting cases or claims, spotting insurance fraud, or diving into best practices, you’ll be contributing to shaping strategies that make a real difference.
- MI & Analytics – dive into data and gather insights that influence strategy.
- Change Management – lead and manage projects that improve processes, boost efficiency, and enhance the customer experience.
In your final year, you’ll create a strategic business plan, putting your skills into action while honing your commercial awareness and strategic thinking to grow your leadership potential.
Your future
These schemes can open doors to a wide range of roles across the business, and we’ll work with you to explore your options and help you to identify the path that’s right for you. Throughout the scheme, you’ll strengthen your core insurance skills, earn CII qualifications, and develop essential competencies to set you up for a successful career. You'll be fully supported along the way, with a dedicated buddy and mentor, plus a strong network of current and former graduates. As you near the end of the scheme, a careers coach will be there to guide you in planning your next steps.
It’s not all about work either. We encourage our graduates to get involved in extracurricular activities, from volunteering and organising charity or social events to representing NFU Mutual at industry events, all in line with our Environmental, Social, and Governance (ESG) framework.
Application process
If your application is shortlisted, you’ll be invited to complete an online assessment designed to measure your potential for success, such as your ability to learn and solve problems. The following stage is a short video interview, and the final stage will be an in-person assessment centre, where you’ll participate in a variety of activities, including a group exercise, a role-specific exercise, and a skills-based interview. These will be taking place end of November / early December.
This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
What we're looking for:
Qualifications and skills
To join this scheme, you’ll need to have obtained, or be working towards, a minimum degree classification of 2.2. You don’t need a degree in a particular area - we’re interested in your passion for learning, curiosity and your potential.
For our Claims and Underwriting schemes, we’ll also be looking out for:
- Interpersonal and communication skills
- Problem-solving skills
- Digital literacy skills
- Teamwork and collaboration skills
If you’re able to bring these, we can teach you the rest regardless of what degree you studied.
Work experience
If you’ve gained industry experience or completed a placement year during your degree, that’s fantastic! But don’t worry if you haven’t – it’s not a requirement for the scheme. What we do ask for is some previous work experience where you’ve had the opportunity to interact with people.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary - £30,000
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.