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Substance Misuse Practitioner

Phoenix Futures at HMP Norwich have an exciting opportunity for someone looking to work in psychosocial treatment for substance misuse.

Previous experience is desirable, however not essential. Support Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to our residents.

The Role
As a Substance Misuse Practitioner, you will support men at HMP Norwich to reach their goals and change their lives for the better. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches

About You
To join us as a Substance Misuse Practitioner at HMP Norwich, it would be advantageous to have:

  • Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field.
  • Evidence of effective partnership working and the ability to network for the benefit of the client and service
  • Evidence of managing a busy caseload or tasks and excellent organisational skills
  • To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
  • Excellent communication skills, both written and verbal
  • Have an understanding of complex issues presented by people entering custody
  • Determined, with a drive to succeed and a willingness to learn
  • Passionate and enthusiastic about making a real difference to the lives of people we support


Other organisations may call this role Recovery Worker, Recovery Co-ordinator, Criminal Justice Worker, or Substance Misuse Recovery Worker.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

So, if you’re seeking your next challenge as a Substance Misuse Practitioner, please get in touch or apply today.

Your Rewards

  • 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
  • Benefits including season ticket loan, pension scheme and life assurance
  • Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
  • Continuous training and career development via PXL our dedicated learning management system
  • Access to a 24/7 Employee Assistance programme including telephone and online access

About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.