Hardware and Software Technical Support

Data and Technology Services Ltd trading as Camect EMEA is looking for a home based software and systems engineer who loves to work end-to-end on a complete system (hardware+software+cloud platform) rather than being pigeon-holed into a much smaller problem space at a large company. If that's you, join our excellent team to work with the founders of one of the most advanced AI security camera system architectures on the market -- and get to touch all the technology that makes the platform tick.

A small part of the role will be repairs of PC based hardware, therefore it is important to be able to travel to Telford, Shropshire on an as needed basis without significant cost or travel time. This could be monthly or more often, should the demand require you. As the role and your confidence in the product develops, you will be required to host training sessions for key customers. So good written and verbal English communication skills is vital.

This position will be a for a technician with the appropriate skills, but could also be appropriate for a recent computer science grad with a strong interest in software systems and support, as demonstrated through coursework, hobbies, internships, etc. Detailed and full training will be provided to all new starters. 

We're looking for a team player with a good background in computer systems and software who also has a love for tinkering with, debugging and understanding devices and applications. If you are driven to really understand the nitty gritty details of how things work, we would love to talk to you.

In this position, you'll be figuring out systems problems and solutions at all levels -- starting at a low level where a little knowledge of the hardware and OS (linux) installation is handy, working up through the linux OS configuration, the networking and network administration, the containerization (docker), up to the deployment of cloud VMs and configuration and management of a highly reliable cloud service. You’ll manage tech support calls and emails and help to troubleshoot physical devices in the wild. You’ll evaluate new hardware devices and figure out how to deal with all the quirks you encounter. This will be the start of a busy and involved tech support role to ensure our customer base gets the support and training they need.

Who you are: 

By night, you love to tinker with, hack on, and explore devices and software systems, especially systems based on linux. By day, you know what it takes to responsibly manage a fleet of systems for your customers.

You love being on the cutting edge, but balance that desire against the risks and care needed to make changes to production systems. Your primary focus isn’t to write application code, but you can be a good software engineer when you need to. Instead, you find it more fun to understand and run complete system stacks end to end where you see the impact your work has on your users. You can read code to see how things work, or fix it. 

You’re aware you may not know everything required to do this job on day 1 – but you’re confident in your ability to dive in and chase down any system or operational problem wherever it takes you. You’re not afraid of complex software, and you love being resourceful and independently figuring things out in the face of a challenge. 

Minimum qualifications:

• Software/Network qualification or in depth knowledge.
• Ability to delve into a large, well-written code base to learn how things work.
• An understanding of TCP/IP network configuration and what firewalls do
• An idea of what a container system like Docker does
• An understanding of a cloud platform (e.g. AWS, or Google Cloud)
• Evidence to demonstrate love of tinkering or creative modification. Have you ever contributed to an open-source project? Do you have any devices you hacked,  in some way?

Desirable qualifications: 

If you happen to own any security cameras and/or have an interest in home security and surveillance, that's a very nice plus. 

A desire to learn everything about the security (CCTV) industry and become one of the best support technicians possible.

About Camect:

Camect is a fast-moving early-stage venture-funded startup that drastically increases the value that home and small business owners derive from their security cameras. We change the game from finding out that a crime happened to providing a real chance of preventing the crime or catching the perpetrator. We produce way better alerts that really show users (only) what is worth knowing about. We have a focus on user privacy well beyond that of others in the business. Add support for most camera brands, and the ability to connect to professional video monitoring, and we have a very unique product.

We can justifiably brag about having the best-available AI in this space, and it's fully local on our affordable device - while most alternatives force you to give up control over your data and become dependent on a cloud service. We've already delivered our product to many happy users, both commercial and residential, and we are growing as we reach more and more monitored security users. Visit camect.com and watch our explainer video at camect.com/explainer to get a brief idea of what we're about. Also see camect.com/reviews for a few completely-unsolicited things that our users have said about us.

Feel free to contact us if you have further questions regarding this role.