Private Healthcare Coordinator

About Odycy

Odycy is an innovative healthcare platform that makes healthcare more accessible and affordable. We enable patients to find, compare, and book the best medical care for their needs. By connecting patients, referrers, and providers, we bridge gaps in care accessibility. Operating in a fast-paced startup environment, we continuously adapt and improve our platform to meet the evolving healthcare landscape.

Role Summary

As a Private Healthcare Coordinator, you will be the main contact for patients, guiding them through their healthcare journey from finding services to booking appointments and follow-ups. You'll liaise with providers to ensure timely and efficient scheduling of consultations, diagnostics, and treatments. This role requires strong organisational skills, attention to detail, and a commitment to excellent customer service. You'll also manage administrative tasks and update platform content.

Key Responsibilities

1. Patient Support and Care Coordination

• Act as the main point of contact, guiding patients in finding, comparing, and booking the most suitable healthcare services via the Odycy platform.
• Assist patients with urgent or specialist care needs, finding the best available options, including external providers if necessary.
• Oversee patient appointments—consultations, diagnostics, surgeries, and follow-ups—ensuring smooth and timely coordination. Expedite urgent bookings to ensure patient satisfaction.

2. Referrals and Screening

• Arrange referrals through Odycy and provider portals, directing patients to the appropriate specialist or service.
• Conduct initial assessments to ensure patients meet the criteria for tests or treatments, reducing unnecessary or delayed appointments.
• When a referral is unnecessary, book the patient directly with the provider.

3. Provider Coordination

• Work closely with healthcare providers to keep service information, availability, and appointment schedules up to date.
• Identify gaps in provider coverage and onboard new providers to expand Odycy's service offerings for patients.

4. Invoicing and Payment Management

• Provide patients with clear, detailed breakdowns of consultation, treatment, and diagnostic fees, ensuring accurate charging and invoicing per providers' terms and conditions.
• Assist with payment queries, resolve payment processing issues, and handle transactions for procedures.

5. Content and Platform Management

• Create, update, and manage FAQs and platform content to keep patients informed about services, processes, and expectations.
• Regularly review and edit service listings, articles, and other website content to ensure the platform remains accurate and useful for users.

6. CRM and Database Management

• Maintain the CRM system by ensuring all patient and provider information is accurate and up to date, supporting smooth workflows.
• Update the provider and services database with new listings to ensure comprehensive coverage and quick access to care options. Perform service matching for new providers.
• Carry out Quality assurance checks on the provider and service database.

7. Customer Service and Follow-up

• Respond promptly and politely to patient queries via phone and email, providing timely, clear, and compassionate responses.
• Organise and coordinate follow-up appointments and post-treatment care to ensure continuity of service for patients.

8. Process Improvement and Compliance

• Gather patient and provider feedback and report key areas for improvement to the management team, driving continuous service enhancements and platform efficiency.
• Ensure all actions comply with GDPR and data protection regulations, safeguarding patient and provider information at all times.

Professional Requirements

• Recent graduates in nursing, healthcare, or related fields are encouraged to apply, but high-performing candidates with a can-do attitude and eagerness to learn are also welcome.
• Strong organisational skills with keen attention to detail in managing schedules, records, and payments.
• Excellent verbal and written communication skills to clearly and compassionately explain complex healthcare and financial information.
• Ability to manage multiple patient cases simultaneously while thinking on your feet.
• Familiarity with basic IT systems (e.g., Google Workspace); CRM experience is a plus, though full training will be provided.
• A proactive, hands-on approach to identifying and resolving challenges, streamlining processes, and the ability to thrive in a fast-paced environment.

What We Offer

• Competitive Salary: Based on experience and expertise.
• Comprehensive Training: Full training on healthcare coordination best practices and GDPR compliance.
• Holiday Entitlement: 28 days of holiday, including Bank Holidays, plus an extra day off for your birthday.
• Pension Scheme: Workplace pension is included.
• Professional Development: Opportunities for career growth within a fast-growing healthcare platform.

Why Join Us?

At Odycy, you'll join a dynamic, fast-paced environment where your contributions directly impact healthcare accessibility and patient care. We value diversity and inclusivity, believing they fuel our innovation and performance. If you thrive on high-impact work and are passionate about transforming the healthcare industry, Odycy provides a platform for professional growth and meaningful work.