Global Customer Support Intern (German Speaking)
Purpose of Position
As a Global Customer Support Assistant, you will be working closely with Micro-SMEs and start-ups in the DACH market at the most exciting and innovative affiliate marketing network. You will also provide the first line of support to some of the emerging Advertisers on the network and provide help on how they can make their programme a success.
Awin is passionate about developing people and progressing staff in the business. The Global Customer Support Assistant will receive training and hands-on experience that will equip them to be a highly valued member of an online and affiliate marketing team. On successful completion of the placement year and degree, Awin is keen to retain talented interns and progress them in the business.
Key Tasks
- Provide daily support for our small businesses
- Manage bounced direct debit processes
- Assist with closing off account when required
- Provide valuable feedback to senior members of staff on pain points to help us streamline our offering
- Attend industry events when required and network with clients
Skills & Expertise
- Fluent German and English speaker
- General understanding of affiliate marketing or real interest in the industry.
- Exude a friendly and professional manner with confidence working with people at all levels and when communicating directly with clients.
- Possess excellent communication skills, both written and verbal
- Be highly organised and able to juggle several tasks simultaneously
- Have impeccable attention to detail
- Excellent computer literacy including MS Word, Outlook, Excel and PowerPoint
Our Offer
- With staff wellbeing at the forefront of our minds, we have shifted to a 4-day week, offering employees a greater work-life balance
- Say thank you to colleagues by sending them a voucher through our peer-to-peer programme
- 2 paid days off per year, during working hours to volunteer with a community organization
- Use our company training offers to gain and improve your knowledge on a variety of topics
- Taking care of your mental wellbeing by offering access to our various mental health initiatives
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences.
If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.