Customer Service Representative - Patient Services

Careers that Change Lives
Join a diverse team of innovators who bring their worldview, unique backgrounds, and individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward, remaining a global leader in medical technology and solutions.
We are actively looking for talented people to join our team! Hybrid working (3 days from home).

A Day in the Life
•    Provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner, this would include direct-to-patient support as well as Medtronic personnel and Health Care Professionals.
•    Resolve technical queries using an array of troubleshooting tools, ensuring all details are recorded within our CRM database. 
•    Exceed customer expectations when handling and resolving inquiries whilst striving for first contact resolution, offering a world-class service.
•    Responsibilities may include Therapy and Product Knowledge, Call Management and Troubleshooting & Quality Management and other duties may be assigned.

Must Haves
•    Great communication skills (verbal and written) in English
•     Ability to remain calm and demonstrate resilience during pressurised situations
•    Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
•    Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
•    Basic to intermediate level of math skills required to assist customers with their vital statistics

Nice to Haves
•    Diabetes therapy or clinical/care based experience or knowledge
•     At least one year of relevant experience within customer service, contact center, office or helpdesk environment
•     Experience troubleshooting medical equipment/services in contact center/helpdesk 
•    Experience using: SAP and Salesforce

We Offer            
At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it’s the only way to drive healthcare forward. 
We offer a competitive salary and benefits package to all our employees:
•       Flexible working environment
•       Annual Incentive Plan % depending on company results
•       Pension scheme and group discount on healthcare insurance 
•       Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
•       Employee Assistance Program and Recognize! (our global recognition program)

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.

Our commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact. 
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.